Help

Customer Support

Real people, and a real address. Email is the fastest way to reach us and the only channel where we can look at your account.

Updated 1 September 2026

What to expect

To get a faster answer, tell us the email address on the account, which product you are using, what you expected to happen, and what happened instead. A screenshot helps more than a description.

Billing and refunds

Manage your subscription — change plan, update your card, download invoices or cancel — from the billing settings inside the product you subscribed to. Cancelling stops the next renewal and you keep access until the end of the period you have paid for.

Charges appear on your statement as OODAC followed by the product name. If you see a charge you do not recognise, email us before disputing it — we can almost always identify it the same day.

Email from us

We send two kinds of email, from two separate systems on purpose. Transactional messages — sign-in links, receipts, signature requests, service notices — come from oodac.com and cannot be unsubscribed from while you have an account, because they are how the product works. Marketing messages come from news.oodac.com, only ever to people who asked for them, and every one carries a one-click unsubscribe that we honour immediately.

To stop marketing email, use the unsubscribe link in any message, or write to [email protected] and we will remove you.

Privacy requests

To get a copy of your data, correct it, or have it deleted, write to [email protected] from the address on your account. See the Privacy Policy for what we hold and for how long.

Security

If you have found a vulnerability, email [email protected] with "Security" in the subject. Please give us a reasonable window to fix it before disclosing publicly. We will not pursue researchers who act in good faith.

Our products

Support for every product runs through the same address above.